ORDER PROCESSING
Monday to Friday
Orders placed before 2:00 PM are usually dispatched on the same business day.
Track Your Order
Stay updated from the moment your order is placed until it reaches your delivery address. Use the order lookup below or view your order history from your account.
STANDARD DELIVERY
3–5 business days
Delivery times may vary according to your location and the courier schedule.
TRACKING INFORMATION
Sent after dispatch
Your tracking details will be sent by email once your parcel has been handed to the courier.
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ORDER JOURNEY
How it works
Place your order
Complete your purchase using one of the secure online payment options available during checkout.
Payment confirmation
Once payment has been authorised, you will receive an order-confirmation email containing your order number and order details.
Order processing
Our team carefully picks, checks and packs the products in your order.
Order dispatched
Once your parcel leaves our store, you will receive a dispatch notification and tracking information where available.
Delivery
The courier delivers your parcel to the delivery address supplied during checkout.
ORDER LOOKUP
Find your order
Enter your order number and the billing email address used when placing your order.
Haven’t received tracking details?
Tracking information is normally sent only after an order has been dispatched.
- Orders placed after 2:00 PM are processed on the next business day.
- Weekend and public-holiday orders are processed on the next business day.
- Check your spam or junk folder for the dispatch email.
- Ensure that the email address used during checkout was entered correctly.
Delivery timeframe
3–5 business daysDelivery times may vary depending on your location, courier operations, public holidays, weather conditions and periods of high demand.
View Shipping Information
NEED ASSISTANCE?
Let us help you find your order
Have the following information ready so that our team can assist you as quickly as possible:
01
Order number
02
Full name
03
Email address
04
Contact number
WHY MAGIC CLOUDS?
Shop with confidence
Nationwide Delivery
Reliable courier delivery across South Africa.
Carefully Packed
Every order is checked before being dispatched.
Secure Checkout
Payments are handled through secure online providers.
Friendly Support
Our team is available to assist with order enquiries.
Magic Rewards
Earn Magic Points on qualifying purchases.
Genuine Products
Authentic products sourced from trusted suppliers.
We appreciate your support
Our team looks forward to preparing and delivering your Magic Clouds Vapoury order safely and efficiently.