At Magic Clouds Vapoury, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.
By using our website, you agree to the collection and processing of your personal information in accordance with this Privacy Policy and applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).
1. Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
- Full Name
- Email Address
- Telephone Number
- Billing Address
- Delivery Address
- Date of Birth (where required)
- Account Login Details
Order Information
- Products purchased
- Order history
- Delivery preferences
- Payment confirmations
- Returns and warranty claims
Payment Information
Payments are processed securely through our authorised payment providers.
Magic Clouds Vapoury does not store your full debit or credit card details.
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Activity
- Pages Visited
- Cookies
- Analytics Data
2. How We Collect Information
We collect information:
- Directly from you when placing an order.
- When creating an account.
- When subscribing to our newsletter.
- When contacting customer support.
- Through cookies and website analytics.
- From payment providers and courier partners where necessary to complete your order.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Arrange delivery.
- Communicate regarding your purchases.
- Verify your identity where necessary.
- Process returns and warranty claims.
- Improve our website and customer experience.
- Prevent fraud and unauthorised transactions.
- Comply with legal obligations.
- Respond to customer enquiries.
- Send marketing communications where you have chosen to receive them.
4. Marketing Communications
If you subscribe to our newsletter or choose to receive promotional communications, we may send you:
- Special offers
- Product launches
- Promotions
- Magic Rewards updates
- Company news
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.
5. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep products in your shopping cart.
- Improve website performance.
- Analyse visitor behaviour.
- Personalise your shopping experience.
You can disable cookies through your browser settings, although this may affect certain website functionality.
6. Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
- Payment providers
- Courier companies
- Website hosting providers
- IT service providers
- Marketing platforms (where you have consented)
- Professional advisers where required
- Government authorities where legally required
We do not sell your personal information to third parties.
7. Payment Security
All online payments are processed using secure payment gateways.
Magic Clouds Vapoury does not store your payment card information.
Our website uses SSL encryption to protect information transmitted between your browser and our website.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders.
- Provide customer support.
- Comply with legal and tax obligations.
- Resolve disputes.
- Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Your Rights
Subject to applicable law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your details.
- Request deletion of your personal information where legally permissible.
- Withdraw consent for marketing communications.
- Object to certain types of processing.
To exercise these rights, please contact us using the details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites.
Magic Clouds Vapoury is not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and products are intended only for persons 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete it.
13. International Data Transfers
Some of our service providers may process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information remains protected in accordance with applicable law.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The latest version will always be available on this page.
15. Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us through our Contact Us page.
We’ll do our best to respond to your enquiry as promptly as possible.
Your Privacy Matters
Magic Clouds Vapoury is committed to handling your personal information responsibly, securely, and transparently.
Thank you for trusting us with your information and for choosing Magic Clouds Vapoury.
Shop with confidence. Vape with confidence.