Order Processing
Orders are processed Monday to Friday. Orders placed before 2:00 PM are usually dispatched on the same business day.
Fast, Reliable Delivery Across South Africa
We are committed to getting your order to you quickly, safely and efficiently. We partner with trusted courier services to deliver throughout South Africa.
Delivery Time
3–5 business daysDelivery times depend on your location, courier schedules and public holidays.
Order Tracking
Once your order has been dispatched, tracking information will be sent by email or SMS where available.
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ORDER FULFILMENT
How your order is processed
1
Place your order
Complete your purchase using one of the secure online payment methods available during checkout.
2
Payment confirmation
Your order will be prepared once payment has been successfully authorised.
3
Dispatch
Orders placed before 2:00 PM on business days are usually dispatched on the same day.
4
Track your delivery
We will send your tracking details once your parcel has been handed to the courier.
Orders placed after 2:00 PM, over weekends or on public holidays will be processed on the next business day.
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QUALIFYING ORDERS
Free Shipping
Enjoy free shipping when your order reaches the qualifying value for your delivery area.
Free local delivery within qualifying KZN areas.
Free delivery to qualifying locations across South Africa.
Delivery charges for orders below these thresholds are calculated during checkout.
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COLLECT IN STORE
Click & Collect
Select Store Collection during checkout and choose your preferred Magic Clouds Vapoury branch. Please wait for confirmation that your order is ready before travelling to the store.
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Malvern Branch
Address
4 Purity Lane, Shop 3Malvern, Queensburgh
Durban, 4093
Trading Hours
Monday–Friday: 09:00–18:30
Saturday: 09:00–17:00
Sunday: 09:00–15:00
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Westville Branch
Address
Shop 22, Westville Junction7 Westville Road
Westville, Durban, 3629
Trading Hours
Monday–Friday: 09:00–18:00
Saturday: 09:00–17:00
Sunday: 09:00–15:00
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Florida Road Branch
Address
Shop 13262 Florida Road
Morningside, Durban
Trading Hours
Monday–Friday: 09:00–18:30
Saturday: 09:00–17:00
Sunday: 09:00–15:00
Possible Delivery Delays
We always aim to deliver within the estimated timeframe. Occasional delays may occur because of:
- Courier operational delays
- Severe weather conditions
- Public holidays
- High order volumes
- Circumstances outside our control
We appreciate your patience should an unexpected delay occur.
WHY MAGIC CLOUDS?
Shop with confidence
Premium products, reliable service and expert assistance before and after your purchase.
Nationwide Delivery
Reliable courier delivery throughout South Africa.
Fast Dispatch
Qualifying weekday orders are usually dispatched the same day.
Three Branches
Collect from Malvern, Westville or Florida Road.
Secure Checkout
Payments are processed through secure online providers.
Magic Rewards
Earn Magic Points on qualifying purchases.
Genuine Products
Authentic products sourced from trusted suppliers.
Delivered to your door or collected in store
Browse premium devices, pods, e-liquids, disposables, coils and accessories from Magic Clouds Vapoury.